Learn how growing site network Elevate Clinical Research used Delfa to enroll 50% of their site target in just a week.
Machelle Stephens is busy. As Elevate's VP of Marketing and Patient Recruitment at any one time she is enrolling patients for 10+ studies, launching new campaigns, managing a team and still finding time to be a brilliant Mom to her toddler. "I have a lot going on." she laughs.
This is true for everyone at Elevate. With three locations today, the site network has ambitious expansion plans. "At Elevate we partner with patients and doctors to advance medical understanding and improve care. Better research means better health." says Devora Henderson the pioneering CEO and Co-founder behind Elevate "By the end of the year we want to be running 50 studies a year across 5 sites."
As Elevate has grown Machelle has seen first hand how the burden of patient enrollment has slowed their progress: "My team was swamped. They were spending 20 hours per week dialling into voicemails- not even speaking to patients. It was a total waste." With strict enrollment timelines and more studies starting the pressure was growing. Elevate needed a solution now.
"Delfa integrated into our systems within a week. By week two we were already live on our second study."
As soon as she saw the Delfa solution she knew it was the right fit:
- Voice, chat, and text: Elevate's patient population is diverse meaning there is no one size fits all approach to engaging them. Delfa meets patients where they are with the ability to pre-screen, schedule and remind patients over voice, online chat and text.
- Full medical history: Elevate needed the ability to take a patient's full medical history. Delfa's cutting edge AI agents mean they can handle these longer interactions- with patient calls regularly reaching 20 minutes.
- Speed: Elevate had multiple ongoing studies which needed enrollment support immediately. Delfa was live within a week, and can now be deployed to new studies within 24 hours.
- Deep integrations: Elevate uses a combination of CRIO and HubSpot to manage their patient enrollment funnel. Delfa fits seamlessly into these existing workflows without requiring the team to log into another portal.
Now, the Elevate team can scale their recruitment efforts seamlessly, saving thousands of hours of manual work and delivering more enrolled patients.
In only a week Delfa prescreened 106 participants for a complex migraine study, booking in 6 visits leading to 4 new enrollments. Delfa enables an organizational scale and speed for Elevate which not only leads to time saved but unlocks new revenue.
"What Delfa achieved was operationally impossible for us. Delfa booked visits we wouldn't otherwise have. We enrolled 125% of our target thanks to Delfa."
Delfa's impact is not only financial. Patient experience is at the heart of everything the team does at Elevate, and here too Delfa has had an effect: "Since using Delfa, we've had patients compliment how thorough and careful we are in the screening process. We can finally offer the patient experience we want." Machelle remarks. Many of Elevate's patients are native Spanish speakers, something which Delfa handles seamlessly with bilingual communications.
So, has Delfa helped to make Machelle's day less busy? "Delfa saves hours of my team's time every single day while helping us to book more visits." she says "The impact has been immediate."
As for Elevate's growth plans, Devora is confident that, together with Delfa, Elevate's vision will become reality. "Our strategic partnership with Delfa means I'm confident we'll meet our goals at Elevate. Delfa is helping us to achieve our mission of delivering medical advancements that produce life-changing outcomes."
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